Frequently Asked Questions

Frequently asked questions

What safety measures is the superfarmer taking during COVID-19?

In wake of an unprecedented health crisis, our team continues to work seamlessly to ensure that our organic farm produce reaches your doorstep. At the superfarmer we have always had strict health and safety measures in place and now it’s even more pressing to safeguard our employees, packers, delivery personnel, and of course our customers. All our packing personnel wash their hands frequently and there are sanitizers for use at all times. They wear masks, gloves, and haircaps. Our delivery personnel follow a contactless delivery method, and wear masks always. Most of our packing and delivery personnel is currently in-house and stay at our staff quarters. Our crates and vans are washed thoroughly and completely sanitized on a daily basis. We want you to know that our commitment and responsibility towards you and our community has never been stronger!

Is there a number I can call?

To ensure a quick response, please WhatsApp us on +919657280779 and it will surely be attended to. Our customer service hours are Monday-Saturday 11 am -7 pm.

How can I be sure the fruits and vegetables I order are of good quality and authentic?

Every year there’s more demand for “organic food”. If you want to know what goes into the products you buy, our standards make it easy, because if it doesn’t meet the standards, we don’t sell it. We work with devoted organic farmers across India to ensure authenticity and quality!

What makes shopping on the superfarmer easier than a supermarket?

Lots of things! We ensure that all fresh produce is delivered to your doorstep within 24 hours of it being harvested. Additionally, our products are completely authentic as we work with very devoted farmers across India. With the superfarmer, you can search for exactly what you want and find it right away—plus you can browse and discover new products. We’ve made your shopping experience easy and quick, delivered to your doorstep. Our blogs and recipes give weekly inspiration so you’re never stuck trying to figure out what to make for dinner